+61.400170166 (Int) or 0400 170 166 (Aus)

TERMS and CONDITIONS

Last updated 10 February 2021

 

AGREEMENT to TERMS

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), the visitor and/or customer, and Blue Pegasos Pty Ltd (“we,” “us” or “our”), concerning your access to and use of the bluepegasos.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, you must discontinue the use of the Blue Pegasos Site.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.

We will alert you about any changes by updating the “Last Updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

 

USER REPRESENTATION

By using the Site, you represent and warrant that:

  • all registration information you submit will be true, accurate, current, and complete;
  • you will maintain the accuracy of such information and promptly update such registration information as necessary;
  • you have the legal capacity and you agree to comply with these Terms and Conditions.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we reserve the right to cancel your order, suspend or terminate your account, and withdraw from any liabilities to losses, damages, inconveniences, and there alike.  

 

USER REGISTRATION

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove your account, user name, and password from the Site if it has not been in use for more than six (6) months.  

 

THIRD-PARTY WEBSITES and CONTENTS

The Site may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") we are not responsible for any Third-Party Websites or their contents accessed through the Blue Pegasos Site.

 

MODIFICATIONS and INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.

You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site.

 

PRICES and CURRENCIES

All prices shown on the Site are expressed in Australian Currency (Australian Dollars) and must be submitted as such. Prices do not include Good and Service Tax (GST), or any delivery and shipping charges. Prices are subject to change without prior notice!

 

GOVERNING LAWS

These Terms and Conditions and your use of the Site are governed by and construed in accordance with the laws of the State of Queensland/Australia, and in lieu with the Australian Consumer Law. For further information about the Australian Consumer Law and consumer guarantees please visit www.consumerlaw.gov.au

 

ERRORS and OMISSIONS

While we endeavor to ensure that the information/representation on our website is correct, there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Site, including descriptions, pricing, availability, and various other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

 

CONTACT  

Please feel free to contact us at info@bluepegasos.com regarding any questions or concerns!

 

DELIVERY and SHIPPING

Last Updated 10 February 2021

 

Dear Customer,
if you do have any queries please feel free to contact us, we will do our utmost best to get back to you within a reasonable time.

We are proud to say that we have partnered up with Australia Post who offers a reliable, and efficient delivery and shipping service within  Australia, and Overseas at economical prices. 

Once your order/purchase is completed and leaves our store you will receive an automated email notification from us with your tracking number.

 

SERVICE UPDATE

Get the latest delivery and shipping info, find out how local and overseas COVID-19 restrictions may affect your order, click on the link https://auspost.com.au/service-updates

   

SENDING within AUSTRALIA

Express Post: "Next Business Day Delivery"

Covers 80% of Australian business addresses, private addresses, and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won't be covered under the "Next Day Guarantee"

Parcel Post: "Two (2) or more Business Days Delivery"

Covers all of Australia's business addresses, private addresses, and Post Office Boxes.

Sending within the same State: (QLD)

Metro: up to 2 Business Days
Country: up to 5 Business Days

Sending Interstate: (NSW, VIC, TAS, SA, WA, NT, and ACT)

Metro: up to 3 - 6 Business Days, depending on lodgement and destination point
Country: Please ask at your local Post Office

 

SENDING OVERSEAS

Express Post: "Seven (7) or more Business Days Delivery" 

Standard Post: "Ten (10) or more Business Days Delivery"

The above delivery times may exceed due to customs and/or post/courier services in your country. If your shipment is overdue for delivery, we recommend that you contact your customs office and/or your local post/courier service in your country first to obtain any information.

*International Customers are responsible for all duties, customs fees, and taxes that may be due upon delivery of the shipment to its point of destination.

 

PROCESSING TIME

Stock Orders: We take every measure to ensure that the products we offer online are in stock and be processed within two (2) Business Days (excluding delivery/shipping time).

Back Orders: Items become sometimes unavailable for a certain time, however, we will try to fill your order within ten (10) Business Days (excluding delivery/shipping time). 

 

SERVICE DELAY

Blue Pegasos Pty Ltd declines any liability for any unexpected service delay such as weather conditions, transport accidents, public holidays, long weekends, unscheduled events, third-party delivery services, or any other there off!

Please take into consideration that Public Holidays in Australia may differ from State to State, as well as internationally from Country to Country!

 

DAMAGED and/or MISSING GOODS

If upon receiving your goods you find that items are damaged and/or missing contact us immediately, to help us to follow up on this matter we suggest that you take some photo(s) of the damaged items incl. the package, list all items in question, the delivery date, and possibly the name of the delivery service/agent, and send this information with your contact details in an email to us. 

 

Please Note:

If you have any questions or concerns upon placing your order, delivery delay, and/or shipment clearance please feel free to contact us
+ 61.400170166 (International) - 0400 170 166 (Australia) - or info@bluepegasos.com

RETURN and EXCHANGE

Last Updated 10 February 2021

THE POLICY

We strongly recommend that you read our Return and Exchange Policy prior to your purchase from us so you will be familiar with it.

This Return and Exchange Policy applies to orders/purchases made through our online shop https://bluepegasos.com (Australia).

If you have purchased your goods through one of our branches, agents, and/or a third-party member, you will be subject to their return and exchange policies.

Please choose, and check carefully your selected items before you complete your order, as we are NOT required under the Australian Consumer Law  https://consumerlaw.gov.au to provide a refund or replacement if you have made a wrong selection, changed your mind, have no further use for it, dislike it, or find that the product you received would not suit your application.

But YOU CAN choose a refund or a replacement if the product you received shows material, and/or manufacturing fault(s), or if it is significantly different from the sample, and/or description we provided to you.

Therefore, we recommend that upon receiving your order you immediately inspect all goods to ensure that are of acceptable quality, complete, and match the description(s) we have provided to you.

If any goods arrived in a disorderly manner, damaged, incomplete or incorrect, please notify us immediately by email to launch and validate your claim.

For any returns, please comply with the policy conditions below for a speedy, and satisfactory process, and outcome.

RETURNS

Before you return any goods please contact your Blue Pegasos Support Team at info@bluepegasos.com to inform us.

Complete the return process located at the bottom of the home page. All returned goods must be in a clean, and unused condition, and returned within 45 days (starting from the date of your purchase).

Add a copy of your order/purchase with the goods you want to return to us, without the proof of purchase, your returns may not be processed.

LIABILITY for RETURNS

You (the customer) are responsible for your returned goods (incl. shipping cost) until it is received by (us) Blue Pegasos Pty Ltd.
(Please Note: We refuse to accept any C.O.D. or any similar postage/shipping method for returns unless we sted so.)

PROCESSING TIME

Processing time for returned goods (starting from the date we receive it) can vary depending on the issue, from 2 business days for exchanges or credit, to 20 business days for refunds or replacements (excluding shipping time).

However, Blue Pegasos reserves the right to extend the processing time if it is needed.

GUARANTEE

WE *GUARANTEE that all our own manufactured products (horse shoes, sole plates, flexicuffs, nail punch, and clincher clip) are free of material and/or manufacturing faults, and of acceptable quality.

THIS *GUARANTEE DOES NOT COVER: adhesives, mixing tips, applicator, screws, spikes, studs, tools, and/or accessories, factory seconds, and free samples.

EXCHANGE or CREDIT

We offer free exchange for goods you purchased from us. Additional fees apply if the new items exceed the amount of your original order. If you return good(s) to be credited to your account be aware that we credit the net purchase price of that particular good(s) only (excl. shipping cost, GST, Bank fees).

(Please Note: This credit is valid for 90 days only (starting from the date we received the goods), and will become invalid if not used within the stated time frame)!

REFUND or REPLACEMENT

If an item you have ordered proves to be faulty, and you notified us within the return guidelines, at your discretion we will either refund the amount you paid in full incl. the shipping cost, or we will replace the good(s) you ordered/purchased free of cost.

INCORRECT ORDER

If Blue Pegasos have sent you an incorrect order or redirected it to the wrong address, please notify us immediately. We will make sure at no cost to you that you receive your correct order at your stated delivery address.

CANCELLATION and CHANGES

If you changed your mind after you completed your order and would like to either cancel or change it afterward, please email us at info@bluepegasos.com quote your order number, and include your request.

If your order has already been completed and entered the dispatch process your order will not be able to be changed or canceled.

INFORMATION PROVIDED

We strongly advise that upon placing your order that you check your details thoroughly before completing it. Blue Pegasos will not accept any liability of orders that are lost due to incorrect (address) information.

SPECIAL REQUEST

If you need to receive your order to a specific date or to be shipped to a specific location without contacting us first for confirmation, and your order runs late or ends up in a different place, Blue Pegasos Pty Ltd will not be held liable to either refund or replace your order.

Blue Pegasos reserves the right to amend, change, and/or delete any of the above statements without any further publications and/or notifications.

If you have any queries, please feel free to contact us.

Blue Pegasos Pty Ltd Australia
467 O’Keefe Road
Ramsay QLD 4358
Australia
ACN/ABN 23 140 611 365

+61.400170166 (International)
0400 170 166 (Australia)

info@bluepegasos.com

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