I.I TERMS and CONDITIONS

 

Updated on the 10th Day of April 2025 

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1. THE AGREEMENT

a) By using this website, including engaging in e-commerce activities, constitutes a legally binding agreement between Blue Pegasos Pty Ltd

(as manufacturer and vendor), and you (as visitor, customer, and/or consumer) governing access, use of the site, related media, and

e-commerce activities.

b) By accessing this site you acknowledge reading, understanding, and agreeing to be bound by all the terms and conditions. If you disagree with

any of these terms, you are advise to stop using the site.

c) Supplemental terms and conditions or documents that may be posted on the site from time to time are hereby expressly incorporated herein

by reference.

d) These terms and conditions are subject to change without notice, and we may modify them at any time and for any reason.

e) You are responsible for regularly reviewing the terms and conditions to stay informed about updates, and your continued use of the site

signifies your acceptance of any changes made to them.

 

2. USER REPRESENTATION

a) By using the site, you agree that all registration information you provide is true, accurate, current, and complete, and will maintain its accuracy.

b) Disclaimer: Blue Pegasos Pty Ltd will not be held accountable for any negative outcomes (losses, damages, or inconveniences) that result from

the use of information that turns out to be false or inaccurate.

 

3. USER REGISTRATION

a) You may be required to register with the site, by doing so, you agree to keep your password confidential and will be responsible for all use of

your account and password.

b) We understand and guarantee that all your personal and business data will be handled with utmost care and security, and will not be shared

with a third-party, except as required by law or authorised by a court of law.

c) Notice: If an account remains inactive (no logins or usage) for a period of one year, we reserve the right to remove the account and

permanently delete all associated data.

 

4. THIRD-PARTY WEBSITES AND CONTENTS

a) Our site may contain links to other genuine sites (third-party websites). We, at Blue Pegasos Pty Ltd are not responsible for any third-party

sites, their contents and changes.

 

5. MODIFICATIONS and INTERRUPTIONS

a) We reserve the right to change, modify, remove the contents, or discontinuance of the site at any time or for any reason at our sole discretion

without notice. However, we have no obligation to update any information on our site.

b) Due to hardware, software, or other problems or the need to perform maintenance related to the site, may result in interruptions, delays,

errors, or temporarily closure/unavailability of the site.

c) You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the site

during any downtime.

 

6. PRICES and CURRENCIES

a) All prices shown on the site are expressed in Australian Currency (Australian Dollars) and must be submitted as such.

b) Notice: Prices are subjected to change without prior notice.

 

7. GOVERNING LAWS

a) These Terms and Conditions and your use of the site are governed by and construed in accordance with the laws of the State of

Queensland (QLD), Australia, and in compliance with the Australian Consumer Law (ACL) / Australian Competition and Consumer

Commission (ACCC), and the Privacy Act 1988.

 

8. ERRORS and OMISSIONS

a) We strive for accuracy and completeness, but if you find any errors, omissions, or inaccuracies, please let us know so we can correct the

problem.

b) Notice: Using malicious software, making false claims, misusing information in e-commerce, using abusive/discriminatory terms, violating the

Privacy Act are illegal and can result in serious penalties.

 

Office Hrs.: You can call us Mon - Wed - and Fri from 10 AM - 2 PM at Australian Eastern Standard Time (AEST)

Internet Hrs.: You can reach us by email, or do your online shopping at any time (24/7)

 

Business Address:

 

Blue Pegasos Pty Ltd
467 O'Keefe Road
Ramsay, Queensland
Australia 4358

 

Contacts:

 

E: sales@bluepegasos.com

P: 0400 170 166 (Nationwide)

P: +61 400 170 166 (Worldwide)

 

 

I.2 DISPATCH and DISTRIBUTIONS

 

Updated on the 10th Day of April 2025

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1. DISCLOSURE 

a) Dear Valued Customers/Consumers,

for the past few years, we have been operating in an extremely volatile and rapidly changing business environment. Couriers, and logistics cost

have dramatically increased due to lower levels of readily available transport and space availability. To solve these issues, we partnered up with

two reliable and efficient courier services, Australia Post takes care of all our nationwide, and DHL takes care of all our worldwide distributions.

After your order/purchase is complete, you'll receive an automated email with a tracking number. Clicking on that link will allow you to track your

parcel's location and estimated distribution time. Feel free to contact us if you have any questions or concerns.

 

2. COURIER SERVICE UPDATES

a) To find information about distribution restrictions and time limits, please click on the links provided below.

auspost.com.au/service-updates 

mydhl.express.dhl/au/en/ship/delivery-services.html

 

3. NATIONWIDE DISTRIBUTIONS

a) Australia Express Post: 1 - 3 business days

Covers 80% of Australian business addresses, private addresses, and Post Office Boxes. Service operates between all capital cities (except Darwin

and in Perth CBD only) and some major centers. Outside metropolitan areas guaranteed service is to and from townships only.

b) Notice: Outside of this network, Express Post items are distributed as fast as possible using existing transport links.

c) Australia Parcel Post: 2 or more business days

Covers all of Australia's business addresses, private addresses, and Post Office Boxes.

d) State Distributions: (QLD)

Metro: Up to 2 business days

Country: Up to 5 business days

e) Interstate Distributions: (NSW, VIC, TAS, SA, WA, NT, and ACT)

Metro: Up to 3 to 6 business days, depending on lodgement and destination point.

Country: Please ask your local Post Office.

 

4. WORLDWIDE DISTRIBUTIONS

a) DHL Express: 7 or more business days

The above distribution times may exceed due to customs regulations in your country. If your parcel is way overdue, contact firstly your

custom office in your country is it has arrived there, if your search is unsuccessful, notify us via email. 

b) Notice: Worldwide Customers/Consumers are responsible for all custom duties, fees, and taxes that may be due upon arrival of the parcel to

its point of destination.

 

5. PROCESSING and COMPLETION TIME

a) Stock Orders: 2 business days

No delays on all current advertised goods.

b) Special Orders/Back Orders: 5 or more business days

Should any requested product and/or service not be available or exceeds the due time to fill, or comply with your order, we will notify you in due

time.

 

6. SERVICE DELAYS

a) Blue Pegasos Pty Ltd declines any liability for any losses due to service delays that are behind our control such as weather conditions,

transport accidents, unscheduled events, third-party distribution services, public holidays, or their likes.

b) Notice: We do refer herein to the public holidays of the State of Queensland (QLD), as public holidays in Australia differ from State to State.

 

7. DAMAGED and/or MISSING GOODS

a) If you receive a severely damaged parcel, take photo of the package as it is before opening it to document the damage, which can be helpful

for resolving issues with the courier service.

b) Please email us immediately if you receive goods that are damaged or missing, so we can address the issue promptly and ensure a

satisfactory resolution and outcome.

c) We will respond to your claim within 2 business days upon receiving your email.

 

Office Hrs.: You can call us Mon - Wed - and Fri from 10 AM - 2 PM at Australian Eastern Standard Time (AEST)

Internet Hrs.: You can reach us by email, or do your online shopping at any time (24/7)

 

Business Address:

 

Blue Pegasos Pty Ltd
467 O'Keefe Road
Ramsay, Queensland
Australia 4358

 

Contacts:

 

E: sales@bluepegasos.com

P: 0400 170 166 (Nationwide)

P: +61 400 170 166 (Worldwide)

 

I.3 CUSTOMERS SUPPORT and RESOLUTIONS

 

Updated on the 10th Day of April 2025

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1. RECOMMENDATION

a) For a seamless shopping experience, we strongly advise you to read our support and resolution policy before placing an order and making a

purchase as it outlines important terms and conditions that govern our service.

 

2. RETURN NOTIFICATIONS

a) Our business's 60-Day return policy allows nationwide and worldwide customers/consumers to return any goods within that timeframe.

b) If you order/purchase through a third-party distributor or reseller, you will be subject to their specific policies, terms, and conditions which

may differ from ours.

c) Please notify us via email about your return request and wait for our reply within 2 business days. Do Not return your goods without a Return

Notification Number (RNN).

d) Our processing time for resolving any issues may take 5 or more business days.

e) For a return to be processed, goods must be in a saleable condition, unused, untampered with, unsoiled, and accompanied by the return

notification form.

f) As a customer/consumer, you are generally responsible for arranging and paying for the return of goods that are small and can be easily

posted or transported, including the associated postage costs.

g) Notice: If you're returning any goods for a replacement or exchange (excluding refunds, cancellations, or store credit claims), please include an

addressed and prepaid postage bag with your return to cover the postage cost of the new goods.

h) To ensure prompt processing of returns, please make sure your return complies with our policy, as non-compliance can lead to delays.

i) Blue Pegasos Pty Ltd reserves the right to assess and evaluate any returning goods in question before determining the appropriate course of

action, and/or providing a resolution to your request.

j) To initiate a return and/or request, please fill out the notification form located at the bottom of this page/policy.

k) Disclaimer: We will not provide refunds, replacements, exchanges, or store credit, and we reserve the right to refuse cancellation if a claim is

deemed invalid, proof of purchase is lacking, returned goods are damaged or unsaleable, or if the situation does not meet our policy criteria.

 

3. WARRANTY and GUARANTEE

a) We at Blue Pegasos Pty Ltd guarantee that all goods that can be ordered/purchased from our site or in person are:

• in new condition,

• of high-quality approved standards,

• free of any manufacturing/material faults, and

• are fit for the purpose as described.

b) We guarantee our manufactured concussion-absorbing horseshoes (hoof protections), sole plates, and flexi cuffs, crafted from 100% specially

designed, high-quality polyurethane (PU), will provide lasting protection for your horse's hooves without causing any damage or deformation.

c) Our products, crafted from non-toxic, non-breakable, re-usable material excluding plastic, rubber, and composites, are environmentally

friendly and won't cause ground erosion due to its design and flexibility.

d) The colour of the product may vary slightly from the product image displayed on the website, or in advertisements due to the factors such as

lighting, monitor resolution, and/or manufacturing variances.

e) Notice: This notice clarifies that a minor variation in colour, slightly torn packaging, or cosmetic imperfections do not constitute a product fault

or defect and will not affect the product's performance or functionality.

f) Under the Australian Consumer Law (ACL /ACCC), customers/consumers are not initially entitled to reject a product and demand a refund,

replacement, exchange, or compensation for the difference in value for minor faults.

 

4. MAJOR FAULTS - REFUND or REPLACEMENT 

a) If any goods proved to be:

• faulty, defective, or

• are nonfunctional, and is

• significantly different from the description provided at the time of your order/purchase.

b) You will receive either a refund or a replacement for your purchase, at your discretion, including reimbursement for any associated postage

costs, depending on the nature of the issue.

c) To start a return or validation request, email us with your order number and a detailed description of the issue, and then wait for our

response before proceeding.

d) Notice: If a business, after assessment, concludes a customer/consumer claim for a faulty or defective product is not valid, the customer/

consumer is responsible for arranging and covering the costs associated with re-shipping the product, including any handling and assessment

fees.

e) For more details, please view our return notification (ref.:  1.3, (2), a - k).

 

5. NON - OBLIGATIONS

a) Under Australian Consumer Law (ACL /ACCC), businesses aren't obligated to offer refunds, replacements, exchanges, store-credits or to

accept order cancellations, if you:

• simply changed your mind,

• ordered the wrong product,

• find it cheaper elsewhere,

• have no further use for it,

• fail to provide proof of purchase,

• purchased a one-off product from a private seller (e.g. friend, garage sale),

• find it not suitable for your application,

• purchased the product through a third-party,

• have been aware of the problem, or

• the problem is caused by misuse,

• the goods display a minor fault,

• it is normal wear and tear,

• through careless handling.

 

6. MINOR FAULTS - REPLACEMENT

a) For products with minor issues, we offer a replacement, but you'll be responsible for the return and associated postage costs.

 

7. RETURNS and STORE CREDIT

a) If you choose store credit for returned goods, please be aware that the credit will expire after 60 days.

b) Store credit does not accrue any interest charges.

c) If a credit balance isn't used within 60 days, it will be automatically cancelled, and the remaining amount will be forfeited, meaning you won't

receive any refund or credit for the unused amount.

 

8. CUSTOMER SERVICE FEES

a) If the cost of the exchanged goods is higher than the returned goods, you are typically liable for the difference and must pay it before the new

goods are released.

b) If the exchanged goods cost less than the returned goods, you can choose to receive a refund or have the difference credited to your account,

at your discretion.

c) For general replacements and exchanges, a 15% handling fee applies of the value, while refunds, store credits, cancellations, and changes

incur a 25% handling fee of the value, covering processing, restocking, and packaging costs.

 

9. ORDER CANCELLATION or CHANGES

a) Due to our new processing system, once an order is initiated, it cannot be interrupted, stopped, or altered; we cannot interfere with its

progress.

b) We offer you two possible solutions, allowing you to choose the one that best suits your needs or preferences.

c) Option 1: You can abandon your current order before payment and begin a new one with different items or quantities.

d) Option 2: For a finalised and received order, email us with your order number and a description of the issue, and await our response before

proceeding.

 

10. ORDER PROCESSING METHOD

a) Our new automated order processing method leverages technology and systems to streamline the entire order lifecycle, from receiving orders

to distribution, by minimizing manual tasks and maximizing efficiency, ultimately leading to faster fulfillment and reduced costs.

 

11. DISTRIBUTION DELAYS and WRONG ORDERS

a) If a distribution is delayed or if you receive the wrong goods, please notify us immediately via email, so we can assist you in resolving the issue

quickly and efficiently, ensuring a satisfactory outcome.

 

12. INCORRECT INFORMATION PROVIDED

a) To ensure proper order processing and distribution, double-check all details before submitting your order, as the company will not be

responsible for lost orders due to incorrect information.

 

Office Hrs.: You can call us Mon - Wed - and Fri from 10 AM - 2 PM at Australian Eastern Standard Time (AEST)

Internet Hrs.: You can reach us by email, or do your online shopping at any time (24/7)

 

Business Address:

 

Blue Pegasos Pty Ltd
467 O'Keefe Road
Ramsay, Queensland
Australia 4358

 

Contacts:

 

E: sales@bluepegasos.com

P: 0400 170 166 (Nationwide)

P: +61 400 170 166 (Worldwide)