+61.400170166 (Int) or 0400 170 166 (Aus)

RETURN and EXCHANGE

Updated 6 August 2022

 

THE POLICY

We strongly recommend that you read our Return and Exchange Policy prior to your order/purchase from us so you will be familiar with it.

This Return and Exchange Policy applies to order(s)/purchase(s) made through our online shop https://bluepegasos.com (Australia).

If you have ordered/purchased your goods through one of our branches, agents, and/or a third-party member, you will be subject to their return and exchange policies.

Please choose, and check carefully your selected items before you complete your order/purchase, as we are NOT required under the Australian Consumer Law  https://consumerlaw.gov.au to provide a refund or replacement if you have made a wrong selection, changed your mind, have no further use for it, dislike it, or find that the product you received would not suit your application.

But YOU CAN choose a refund or a replacement if the product you received shows material, and/or manufacturing fault(s), or if it is significantly different from the sample, and/or description we provided to you.

Therefore, we recommend that upon receiving your order/purchase you immediately inspect all goods to ensure that they are of acceptable quality, complete, and match the description(s) we have provided to you.

If any goods arrived in a disorderly manner, damaged, incomplete or incorrect, please notify us immediately within 24 hours upon receiving the goods by email to launch and validate your claim.

For any returns, please comply with the policy conditions below for a speedy, and satisfactory process, and outcome.

 

RETURNS

Before you return any goods please contact your Blue Pegasos Support Team by completing the Return Notification Form located at the bottom part of this page.

Please add a copy of your order/purchase with the goods you want to return to us, without the proof of your order/purchase, your returns may not be processed.

All returned goods must be in a clean, unused/undamaged (re-saleable) condition, and must be returned within 45 days from the date of order/purchase for Overseas Customers, and 30 days from the date of purchase for Australian Customers.

 

LIABILITY for RETURNS

You (the customer) are responsible for your returned goods (incl. shipping cost) until it is received by (us) Blue Pegasos Pty Ltd.
Please Note: We refuse to accept any C.O.D. or any similar postage/shipping method for returns unless we stated so.

 

PROCESSING TIME

Processing time for returned goods (starting from the date we receive it) can vary depending on the issue, from 5 business days for exchanges and/or credit, to 20 business days for refunds or replacements (excluding shipping time).

However, Blue Pegasos reserves the right to extend the processing time if it is needed.

 

GUARANTEE

We Guarantee that all our manufactured products such as Horseshoes, Sole Plates, Flexicuffs, Nail Punch, and Clincher Clip are free of material and/or manufacturing faults, and are of acceptable quality.

This Guarantee does not cover Adhesives, Mixing Tips, Applicator, Screws, Spikes, Studs, Tools, and/or Free Factory Seconds/Samples. 

 

EXCHANGE or CREDIT

Please be aware that a 20% re-stocking fee will be charged upon the Net Purchase Cost (excluding shipping cost, taxes, or any other additional cost) of any goods returned for exchange and/or credit, however, if the original package is broken/open, and/or needs to be replaced a 40% re-stocking fee will be charged.

Additional fees apply to the exchanged goods if the items exceed the previous order/purchase amount of your original order/purchase. If you return good(s) to be credited to your account be aware that we credit the net purchase price of that particular good(s) only (excl. shipping cost, GST, Bank fees).

Please Note: All credit(s) are valid for 90 days only (starting from the date we received the goods), and will become invalid if not used within the stated time frame!

 

REFUND or REPLACEMENT

If an item you have ordered proves to be faulty, and you notified us within the return guidelines, at your discretion we will either refund the amount you paid in full incl. the shipping cost or we will replace the good(s) you ordered/purchased free of cost.

 

INCORRECT ORDER

If Blue Pegasos have sent you an incorrect order or redirected it to the wrong address (other as you have provided), please notify us immediately. We will make sure at no cost to you that you receive your correct order at your stated delivery address.

 

CANCELLATION and CHANGES

If you changed your mind after you completed your order/purchased, and would like to either cancel or change it afterwards, please contatc your Blue Pegasos Support Team by email immediately, and include your order/purchase number, as without it your request may not be processed.

Please Note: If your order has already been completed and entered the dispatch process we won't be able to change, and/or cancel it.

 

INFORMATION PROVIDED

We strongly advise that upon placing your order that you check your details thoroughly before completing it. Blue Pegasos will not accept any liability for orders that are lost due to incorrect (address) information.

 

SPECIAL REQUEST

If you need to receive your order to a specific date or to be shipped to a specific location without contacting us first for confirmation, and your order runs late or ends up in a different place, Blue Pegasos Pty Ltd will not be held liable to either refund or replace your order.

Blue Pegasos reserves the right to amend, change, and/or delete any of the above statements without any further publications and/or notifications.

If you have any queries, please feel free to contact us.

Blue Pegasos Pty Ltd Australia
467 O’Keefe Road
Ramsay QLD 4358
Australia
ACN/ABN 23 140 611 365

+61.400170166 (International)
0400 170 166 (Australia)

info@bluepegasos.com

Returns

(Notification Form)

Please review our returns and exchange policy before submitting this form.

  • Please note that you (the customer) are responsible for your returned goods until the Date we (Blue Pegasos Pty Ltd) receive them.
  • If you return goods for an exchange, please include an addressed prepaid satchel/postage bag, and place your request in the comment section below.

Reason for Return:

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