DELIVERY and SHIPPING

Updated on the 23rd Day of February 2023

NOTIFICATION

Dear Customer,

For the past three (3) years, we have been operating in an extremely volatile and rapidly changing business environment. There have been significant increases across the board. Shipping, delivery costs, and logistics have dramatically increased due to lower levels of readily available vessels and space availability, and growing demand in the transport sections. 

To combat these issues we partnered up with two couriers (Aus Post and DHL) which we know are reliable, and efficient in their services within Australia and Overseas. 

if you do have any queries please feel free to contact us, we will do our utmost best to get back to you within a reasonable time.

Once your order/purchase is completed and leaves our store you will receive an automated email notification from us with your tracking number.

SERVICE UPDATE

To get the latest delivery and shipping info, and find out how local and overseas COVID-19 restrictions may affect your order, click on either of one of the links auspost.com.au/service-updates / mydhl.express.dhl/au/en/ship/delivery-services.html

SENDING within AUSTRALIA

Express Post: "Next Business Day Delivery"

Covers 80% of Australian business addresses, private addresses, and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won't be covered under the "Next Day Guarantee"

Parcel Post: "Two (2) or more Business Days Delivery"

Covers all of Australia's business addresses, private addresses, and Post Office Boxes.

Sending within the same State: (QLD)

Metro: up to 2 Business Days
Country: up to 5 Business Days

Sending Interstate: (NSW, VIC, TAS, SA, WA, NT, and ACT)

Metro: up to 3 - 6 Business Days, depending on lodgement and destination point
Country: Please ask your local Post Office

SENDING OVERSEAS

Express Post: "Seven (7) or more Business Days Delivery" 

Standard Post: "Ten (10) or more Business Days Delivery"

The above delivery times may exceed due to customs and/or post/courier services in your country. If your shipment is overdue for delivery, we recommend that you contact your customs office and/or your local post/courier service in your country first to obtain any information.

*International Customers are responsible for all duties, customs fees, and taxes that may be due upon delivery of the shipment to its point of destination.

PROCESSING TIME

Stock Orders: We take every measure to ensure that the products we offer online are in stock and be processed within two (2) Business Days (excluding postage/shipping time).

Back Orders: Any requested items placed on Back Order may take thirty (30) Days to fill (excluding postage/shipping time) We will notify you in due time if the item you back ordered has become unavailable.

SERVICE DELAY

Blue Pegasos Pty Ltd declines any liability for any unexpected service delay such as weather conditions, transport accidents, public holidays, long weekends, unscheduled events, third-party delivery services, or any other there-off!

Please take into consideration that Public Holidays in Australia may differ from State to State, as well as internationally from Country to Country!

DAMAGED and/or MISSING GOODS

In the event that the parcel delivered to you is severely damaged, we suggest taking a photo of the unopened package, before you proceed to check and count the product(s) you have ordered.

Should any Product(s) be damaged or missing, contact us immediately by e-mail, add any photos of the damaged parcel/goods, and list the goods that are missing, including your order number, and the date when you received your order, perhaps if you have the name of the delivery courier/agent.

Please Note!
To validate your issue/claim you have to send your notification to us no later than 14 Days from the date you received your parcel.

CONTACT

If you have any questions or concerns about our DELIVERY and SHIPPING Policies feel free to contact us by e-mail at info@bluepegasos.com or call/text us at 0400 170 166 (Australia) or +61 (0) 400 170 166 (Overseas)

Business Hrs. Mon - Fri / 9 AM - 3 PM

Blue Pegasos Pty Ltd
467 O'Keefe Road
Ramsay QLD 4358
Australia