I.2 DISPATCH and DISTRIBUTIONS

 

Updated on the 13th Day of March 2026

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1. DISCLOSURE 

a) Dear Valued Customers/Consumers,

for the past few years, we have been operating in an extremely volatile and rapidly changing business environment. Couriers, and logistics cost

have dramatically increased due to lower levels of readily available transport and space availability. To solve these issues, we partnered up with

two reliable and efficient courier services, Australia Post takes care of all our nationwide, and DHL takes care of all our worldwide distributions.

After your order/purchase is complete, you'll receive an automated email with a tracking number. Clicking on that link will allow you to track your

parcel's location and estimated distribution time. Feel free to contact us if you have any questions or concerns.

 

2. COURIER SERVICE UPDATES

a) To find information about distribution restrictions and time limits, please click on the links provided below.

auspost.com.au/service-updates 

mydhl.express.dhl/au/en/ship/delivery-services.html

 

3. NATIONWIDE DISTRIBUTIONS

a) Notice: In response to rising costs, we have transitioned to the Standard Australia Parcel Post, discontinuing Australia Express Post.

b) Australia Parcel Post up to 7 business days (or more) - Note: there is no express postage available for Australia 

The above stated distribution time may be extended due to unforeseen circumstances, your specific location, or the delivery services

utilized. If your parcel is significantly overdue, we recommend first contacting your local Post Office to ascertain whether it has arrived

there. Should your inquiry yield no results, please reach out to us via email at sales@bluepegasos.com for further assistance.

c) Australia Parcel Post encompasses all business addresses, private addresses, and Post Office Boxes throughout Australia.

 

4. WORLDWIDE DISTRIBUTIONS

a) DHL Express: 10 business days (or more)

The above distribution time may exceed due to customs regulations in your country. If your parcel is way overdue, contact firstly your

custom office in your country is it has arrived there, if your search is unsuccessful, notify us via email at sales@bluepegasos.com 

b) Notice: Worldwide Customers/Consumers are responsible for all custom duties, fees, and taxes that may be due upon arrival of the parcel to

its point of destination.

 

5. PROCESSING and COMPLETION TIME

a) Stock Orders: 2 to 5 business days

In the event that processing or completion of your order may experience delays beyond the specified time frame, we will ensure to keep you informed.

b) Special Orders/Back Orders: 5 or more business days

Should any requested product and/or service not be available or exceeds the due time to fill, or comply with your order, we will notify you in due

time.

 

6. SERVICE DELAYS

a) Blue Pegasos Pty Ltd declines any liability for any losses due to service delays that are behind our control such as weather conditions,

transport accidents, unscheduled events, third-party distribution services, public holidays, or their likes.

b) Notice: We do refer herein to the public holidays of the State of Queensland (QLD), as public holidays in Australia differ from State to State.

 

7. DAMAGED and/or MISSING GOODS

a) If you receive a severely damaged parcel, take photo of the package as it is before opening it to document the damage, which can be helpful

for resolving issues with the courier service.

b) Please email us immediately if you receive goods that are damaged or missing, so we can address the issue promptly and ensure a

satisfactory resolution and outcome.

c) We will respond to your claim within 2 business days upon receiving your email.

 

Office Hrs.: You can call us Mon - Wed - and Fri from 10 AM - 2 PM at Australian Eastern Standard Time (AEST)

Internet Hrs.: You can reach us by email, or do your online shopping at any time (24/7)

 

Business Address:

 

Blue Pegasos Pty Ltd
467 O'Keefe Road
Ramsay, Queensland
Australia 4358

 

Contacts:

 

E: sales@bluepegasos.com

P: 0400 170 166 (Nationwide)

P: +61 400 170 166 (Worldwide)